Why should you read this document?
During the course of dealing with Hansford Bell Financial Life Planning Ltd, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (your Personal Data). This document is important as it allows us to explain to you what we will need to do with your Personal Data, and the various rights you have in relation to your Personal Data.
What do we mean by your “Personal Data”?
Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address and date of birth. It may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.
In the context of providing you with assistance in relation undertaking work set out in our Client Agreement, your Personal Data may include:
- Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses, national Insurance Number and documents that are necessary to verify your identity
- Employment and remuneration information, (including salary, bonus schemes, overtime, sick pay employment history and other benefits)
- Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents
- Health status and history, details of treatment and prognosis, and medical reports (further details are provided below specifically with regard to the processing we may undertake in relation to this type of information)
- Any pre-existing investments, mortgage, finance and insurance products and the terms and conditions relating to these
- Any other financial affairs
The basis upon which we will deal with your Personal Data
When we speak with you about your requirements, we do so on the basis that both parties are entering a contract for the supply of services, as set out in our Client Agreement.
In order to perform our services, and to arrange the products you require, we have the right to use your Personal Data for the purposes detailed below.
Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected. For example, we may need to respond to requests from mortgage lenders, insurance providers and our Compliance Service Provider relating to the advice we have given to you, or to make contact with you to seek feedback on the service you received.
On occasion, we will use your Personal data for contractual responsibilities to our regulator, The Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject. In such circumstances, we would be processing your Personal Data in order to meet that obligation.
The basis upon which we will process certain parts of your Personal Data
Where you ask us to assist you with, for example your financial affairs in particular protection plans, we will ask you information about your ethnic origin, your health and medical history (your Special Data). We will record and use your Special Data in order to make enquiries with providers in relation to products that may meet your needs and to provide you with advice and a recommendation.
If you have parental responsibility for children under the age of 13, it is also very likely that we will record information on our system that relates to those children and potentially, to their Special Data.
The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences (together “Criminal Disclosures”). This is relevant to insurance related activities such as underwriting, claims and fraud management.
We will use Special Data and any Criminal Disclosures in the same way as your Personal Data, as set out in this Privacy Notice.
Information on Special Category Data and Criminal Disclosures must be capable of being exchanged freely between intermediaries such as Hansford Bell Financial Life Planning and insurance providers, to enable you to secure the protection that you require.
How do we collect your Personal Data?
We will collect and record your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances, needs and preferences. You will provide information to us verbally and in writing, including email.
We may also obtain some information from third parties, for example credit checks, information from your employer and searches of information in the public domain such as the Voters’ Roll. If we use technology solutions to assist in the collection of your Personal Data, we will only do this if we have consent from you for us, or our nominated processor, to access your information in this manner. With regards to electronic identification checks, we do not require your consent but will inform you of how such software operates and the purpose for which it is used.
What happens to your Personal Data when it is disclosed to us?
In the course of handling your Personal Data, we will:
- Record and store your Personal Data in our paper files, mobile devices and on our computer systems. This information can only be accessed by employees and consultants to Hansford Bell Financial Life Planning Ltd and only when it is necessary to provide our service to you and to perform any administration tasks associated with or incidental to that service
- Submit your Personal Data to product providers, mortgage or commercial lenders and insurance providers, both in paper form and on-line via a secure portal. The provision of this information to a third party is essential in allowing us to progress any enquiry or application made on your behalf and to deal with any additional questions or administrative issues that lenders and providers may raise
- Use your Personal Data for the purpose of responding to any queries you may have in relation to any product you may take out, or to inform you of any developments in relation to those products and/or polices of which we might become aware
- Use your Personal Data when acting as your representative when dealing with your professional advisers
Sharing your Personal Data
From time to time your Personal Data will be shared with:
- Investment providers, mortgage lenders and insurance companies
- Third parties who we believe will be able to assist us with your enquiry or application, or who are able to support your needs as identified. These third parties will include, but may not be limited to, our compliance advisers, product specialists, estate agents, providers of legal services such as estate planners, conveyancing, surveyors and valuers (in each case where we believe this to be required due to your particular circumstances)
In each case, your Personal Data will only be shared for the purposes set out in this Client Privacy Notice, i.e. to progress your enquiry or recommendation and to provide you with our professional services.
Please note that this sharing of your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Client Privacy Notice.
We do not envisage that the performance by us of our service will involve your Personal Data being transferred outside of the European Economic Area.
Security and retention of your Personal Data
Your privacy is important to us and we will keep your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard your Personal Data against it being accessed unlawfully or maliciously by a third party.
We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.
Your Personal Data will be retained by us either electronically or in paper format for a minimum of six years. In instances whereby we have a legal right to such information, we will retain records indefinitely.
Your rights in relation to your Personal Data
- Request copies of your Personal Data that is under our control
- Ask us to further explain how we use your Personal Data
- Ask us to correct, delete or require us to restrict or stop using your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request)
- Ask us to send an electronic copy of your Personal Data to another organisation should you wish
- Change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety)
How to make contact with us in relation to the use of your Personal Data
If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it, please contact us on 01822 617960 or firstname.lastname@example.org
If we feel we have a legal right not to deal with your request, or to action it in a different way to how you have requested, we will inform you of this at the time.
You should also make contact with us as soon as possible if you become aware of any unauthorised disclosure of your Personal Data so that we may investigate and fulfil our own regulatory obligations.
If you have any concerns or complaints as to how we have handled your Personal Data, you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us or by writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, Cheshire, SK9 5AF.