If you wish to register a complaint, please write to Hansford Bell, Culver House, 13 West Street, TAVISTOCK PL19 8AN or telephone (01822) 617960.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). Investment business will normally be covered up to a maximum of £85,000.

Further information about this amount and the limits for all other product types are available from the FSCS at www.fscs.org.uk/what-we-cover/products.