During the course of dealing with Hansford Bell Financial Life Planning Ltd, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (your Personal Data). This document is important as it allows us to explain to you what we will need to do with your Personal Data, and the various rights you have in relation to your Personal Data.<\/p>\n
Your Personal Data means any information that describes or relates to your personal circumstances.\u00a0 \u00a0Your Personal Data may identify you directly, for example your name, address and date of birth. It may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.\u00a0<\/p>\n
In the context of providing you with assistance in relation undertaking work set out in our Client Agreement, your Personal Data may include:<\/p>\n
When we speak with you about your requirements, we do so on the basis that both parties are entering a contract for the supply of services, as set out in our Client Agreement.\u00a0\u00a0<\/p>\n
In order to perform our services, and to arrange the products you require, we have the right to use your Personal Data for the purposes detailed below.<\/p>\n
Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected.\u00a0 For example, we may need to respond to requests from mortgage lenders, insurance providers and our Compliance Service Provider relating to the advice we have given to you, or to make contact with you to seek feedback on the service you received.<\/p>\n
On occasion, we will use your Personal data for contractual responsibilities to our regulator, The Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject.\u00a0 In such circumstances, we would be processing your Personal Data in order to meet that obligation.<\/p>\n
Where you ask us to assist you with, for example your financial affairs in particular protection plans, we will ask you information about your ethnic origin, your health and medical history (your Special Data<\/strong>). We will record and use your Special Data in order to make enquiries with providers in relation to products that may meet your needs and to provide you with advice and a recommendation.<\/p>\n If you have parental responsibility for children under the age of 13, it is also very likely that we will record information on our system that relates to those children and potentially, to their Special Data.<\/p>\n The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences (together \u201cCriminal Disclosures<\/strong>\u201d). This is relevant to insurance related activities such as underwriting, claims and fraud management.\u00a0<\/p>\n We will use Special Data and any Criminal Disclosures in the same way as your Personal Data, as set out in this Privacy Notice.<\/p>\n Information on Special Category Data and Criminal Disclosures must be capable of being exchanged freely between intermediaries such as Hansford Bell Financial Life Planning and insurance providers, to enable you to secure the protection that you require.<\/p>\n We will collect and record your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances, needs and preferences.\u00a0 You will provide information to us verbally and in writing, including email.\u00a0<\/p>\n We may also obtain some information from third parties, for example credit checks, information from your employer and searches of information in the public domain such as the Voters\u2019 Roll.\u00a0 If we use technology solutions to assist in the collection of your Personal Data, we will only do this if we have consent from you for us, or our nominated processor, to access your information in this manner. With regards to electronic identification checks, we do not require your consent but will inform you of how such software operates and the purpose for which it is used.\u00a0<\/p>\n In the course of handling your Personal Data, we will:<\/p>\n From time to time your Personal Data will be shared with:<\/p>\n In each case, your Personal Data will only be shared for the purposes set out in this Client Privacy Notice, i.e. to progress your enquiry or recommendation and to provide you with our professional services.\u00a0\u00a0<\/p>\n Please note that this sharing of your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Client Privacy Notice.<\/p>\n We do not envisage that the performance by us of our service will involve your Personal Data being transferred outside of the European Economic Area.\u00a0<\/p>\n Your privacy is important to us and we will keep your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard your Personal Data against it being accessed unlawfully or maliciously by a third party.<\/p>\n We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.<\/p>\n Your Personal Data will be retained by us either electronically or in paper format for a minimum of six years. In instances whereby we have a legal right to such information, we will retain records indefinitely.<\/p>\n You can:<\/p>\n If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it, please contact us on 01822 617960 or info@hansfordbell.co.uk<\/a><\/p>\n If we feel we have a legal right not to deal with your request, or to action it in a different way to how you have requested, we will inform you of this at the time.<\/p>\n You should also make contact with us as soon as possible if you become aware of any unauthorised disclosure of your Personal Data so that we may investigate and fulfil our own regulatory obligations.<\/p>\n If you have any concerns or complaints as to how we have handled your Personal Data, you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https:\/\/ico.org.uk\/global\/contact-us<\/a> or by writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, Cheshire, SK9 5AF.<\/p>\n<\/div>How do we collect your Personal Data?<\/h3>\n
What happens to your Personal Data when it is disclosed to us?<\/h3>\n
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Sharing your Personal Data\u00a0<\/h3>\n
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Security and retention of your Personal Data<\/h3>\n
Your rights in relation to your Personal Data<\/h3>\n
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How to make contact with us in relation to the use of your Personal Data<\/h3>\n